Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us before getting in touch via gitta.landgraf@gmail.com.
There are certain situations where only partial refunds are granted:
- Paintings or Drawings with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gitta.landgraf@gmail.com
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We do not replace items if they are defective or damaged. We do not exchange any same item, as all Paintings and Drawings are original works of art that only exist once.
Shipping returns
To return your product, you should get in touch with us via gitta.landgraf@gmail.com. to receive an physical address to send to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at gitta.landgraf@gmail.com for questions related to refunds and returns. We will be happy to help you further.